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Help Desk Technician Intern

Apprenticely
3 days ago
Internship
On-site
Fayetteville, North Carolina, United States
Apprenticely is helping Kimbel Mechanical hire a Help Desk Technician Intern in Fayetteville, AR. 
 
About the Employer: 

Kimbel Mechanical Systems, LLC was established in 1984 in Ohio and was re-established in Northwest Arkansas in 1993. Kimbel specializes in servicing residential and commercial builders with plumbing, HVAC, and electrical needs. Projects include single-family projects such as mid to large-scale developments and multi-family projects such as military housing, condominiums, hotels, tax credit housing, apartments, student housing, hospitality, and assisted living. By creating an incredible team of over 800+ employees, Kimbel has grown to be a premier mechanical contractor servicing the nation.

We are proud to be Kimbel. A place marked by hard work, determination, and a lot of good employees.

About the Role: 

The Help Desk Technician is responsible for Help Desk tickets submitted to the Kimbel Mechanical Systems (KMS) Help Desk system and is responsible for response and follow-up on assigned tickets to ensure that the Information Technology (IT) Department keeps their Service Level Agreement (SLA) with KMS users. The Help Desk Technician is responsible for working through the full life-cycle of help desk tickets, from origination to customer satisfaction. The Help Desk Technician answers to the IT Operations Manager.

Essential Duties & Job Functions:

  • Ensure that KMS IT keeps their SLA on Help Desk Tickets by responding and following up on assigned tickets.
  • Troubleshoot computers, phones, tablets, printers, servers, and other equipment as needed.
  • Process New Hires.
  • Document processes and maintain redundancy with other Help Desk Team members via cross-training. 
  • Triage and assign tickets to other members of the IT team.
  • Research ways to automate Help Desk activities and improve efficiency. 

Competencies:

  • Strong technical competency
  • Strong Communication Proficiency
  • Learning Orientation
  • Flexibility 

Details:

  • Pay: +$15/hour
  • Schedule: 40-hour week: 7:00 AM - 4:00 PM Monday - Friday 
  • Length of Internship: 3 months
  • Travel: Occasional travel to remote markets to support employees or address IT infrastructure issues
  • Location: On Site in Fayetteville, AR
$15 - $15 an hour
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 
 
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
 
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