Help Desk Technician | Information Systems | Full Time (ON SITE)

Key Responsibilities:

• ​​Treat customers, peers, and other stakeholders with kindness and respect under all circumstances. 
• Log support issues as reported by system users. 
• Provide advice and assistance to users to resolve reported issues.
• Troubleshoot and resolve computer, software, application, and password related issues. 
• Prioritize and assign reported issues to Systems Analysts as appropriate. 
• Maintain proficiency with technology and software used at the hospital. 
• Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff. 
• ​Answers telephone calls and provides information in accordance with company and department policy. 
• Receives and screens telephone calls, mail, and visitors. 
• Receives, handles, and transfers phone calls and messages within the department promptly and courteously. 
• Keeps confidential information in a secure place. Performs other related duties as assigned or requested. 
• Attends meetings as required.​ 

Physical Demands:

• Occasional lifting and carrying of supplies or equipment up to 30 lbs.
• Some climbing, stooping, kneeling, and reaching required to access equipment and supplies.
• Frequent use of computer, telephone, and other office equipment.
  
  

Work Environment:

• Frequent exposure to noise from computer printers and telephones.
• Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields.
• May experience irregular hours and shifts.