Help Desk Technician (Canada Summer Job)

Through hands-on learning, mentoring, and exposure to real-world IT environments, the student will: 

• Gain applied experience in IT support, hardware/software troubleshooting, systems administration, and network operations. 

• Build foundational competencies required for entry-level IT roles, including communication, customer service, documentation, analytical thinking, and task prioritization. 

• Learn how technology enables service delivery within a non-profit organization that supports vulnerable community members. 

• Receive ongoing coaching, supervision, and development opportunities from experienced IT professionals. 

• Participate in a safe, inclusive, and supportive work environment that encourages growth, confidence, and collaboration. 

This role directly contributes to improving the organization’s technological capacity, enabling better community services while equipping a young worker with essential skills for their long-term career. 

Project Number: 021389366
Location: Calgary Office
Position Type: Seasonal Employment Full time (8 weeks)
Schedule: 35 hours per week
Reporting to: Information Technology Manager
Number of Positions to Fill: 2

MAJOR DUTIES AND RESPONSIBILITIES 

• Receive, triage, and log IT support requests into the service desk ticketing system. 

• Provide first-level troubleshooting and confirm user issues are fully resolved or escalated when necessary. 

• Support Windows operating systems (Windows 10, 8, 7) including error resolution, updates, and system checks. 

• Provide support and basic administration for Office 365, including Exchange, SharePoint, Teams, and Microsoft Office applications. 

• Troubleshoot issues in Word, Excel, PowerPoint, Outlook, and other common productivity tools. 

• Provide hardware support for desktops, laptops, network printers, smartphones, tablets, and iOS/Android devices, including remote troubleshooting. 

• Assist with basic troubleshooting for MacOS devices. 

• Assist in planning, documenting, implementing, and supporting the organization’s computing infrastructure including servers, LANs, WANs, and wireless networks. 

• Assist with purchasing, receiving, and tracking IT assets such as hardware, software, and peripherals. 

• Maintain accurate inventory and support lifecycle management of all IT assets. 

• Monitor daily computer system performance and report or address issues as needed. 

• Support VPN setup, firewall requests, and antivirus deployment under supervision. 

• Diagnose and troubleshoot basic network issues using tools such as PING and TRACERT. 

• Assist in identifying and resolving internet, bandwidth, and remote access issues. 

• Support team KPIs by ensuring timely responses and resolutions to IT tickets. 

• Document solutions, procedures, and updates to help improve IT support processes. 

• Maintain positive and professional communication with users across all departments. 

• Promote a customer-focused, collaborative, and supportive work environment. 

• Assist with IT projects including upgrades, migrations, cybersecurity initiatives, and infrastructure improvements. 

• Perform additional duties as assigned to support the IT team’s operations and the student’s learning experience. 
• Receive and log IT support requests into the service desk ticketing system, provide  

MINIMUM QUALIFICATIONS AND SKILLS 

• Completion or ongoing enrolment in a post-secondary program in computer science, information technology, network administration, or related field. 

• Foundational knowledge of Microsoft operating systems, common software applications, and troubleshooting tools. 

• Interest in—or progress toward—certifications such as Microsoft, CompTIA, or network-related credentials. 

• Familiarity with Device Manager, Task Manager, Reliability Monitor, and similar interfaces. 

• Basic knowledge of network infrastructure (routers, switches, access points, cabling). 

• Strong communication, interpersonal, and problem-solving skills. 

• Ability to explain technical information patiently and clearly to non-technical users. 

• Ability to work respectfully and collaboratively in a team environment. 
• Reliability in meeting deadlines, following procedures, and fulfilling assigned responsibilities. 

• Interest in contributing to a community-serving non-profit through technology support. 

WORKING CONDITIONS 

• Moderate mental effort required to successfully accomplish the essential job functions such as providing information, resolving discrepancies, responding to highly intense situations etc. 

• Moderate physical effort is required to successfully accomplish the essential job functions, such as keyboarding to word process documents, data entry. 

• The ability to lift up to 50lbs occasionally. 

• Prolong periods of sitting in front of a computer monitors. 

**ELIGIBILITY REQUIREMENTS FOR CANADA SUMMER JOBS**

• Please do not apply if all these conditions are not met
• Be between 18 and 30 years of age
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
• Not a member of the Immediate Family of the Employer or a member of the Immediate Family of an officer or director of the Employer
• International students are not eligible participants
• For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth

 NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. No phone calls please.
• Please visit our Careers page to see more job opportunities.