Help Desk Technician

Midwest Energy & Communications (MEC) is seeking a motivated and tech-savvy Help Desk Technician to join our IT team in Cassopolis, MI. In this hands-on, customer-facing role, you'll be the first line of support for employees across the organization, keeping their technology running smoothly and ensuring they have the tools they need to get the job done. If you love troubleshooting, enjoy solving puzzles, and get satisfaction from helping others, this is the role for you.

Key Responsibilities:

• Provide first-line technical support for laptops, desktop computers, mobile devices, peripherals, operating systems and applications.
• Document and track technical issues through the IT help desk ticketing system from in-person, telephone or Email contact.
• Perform account management such as AD user and group creation, mailbox creation, password resets and modifying user access permissions.
• Configure and deploy laptops, smartphones, and tablets for new and existing employees based off organization's hardware lifecycle policy.
• Support, troubleshoot and maintain A/V equipment in conference rooms.
• Complete tasks delegated by the Systems Administrator or IT Engineers on an as needed basis.
• Maintain accurate documentation and asset tracking.
• Collaborate with internal teams and external vendors to solve problems efficiently.

What You'll Bring:

• At least a high school diploma.
• At least 6 months of experience in IT support or a combination of education and experience.
• Strong troubleshooting skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A collaborative mindset and ability to manage multiple priorities in a fast-paced environment.
• Strong desire to learn and receive instruction and feedback.
• CompTIA A+ and Network+ certifications are a plus.

Why You Should Apply

You take pride in solving problems and helping others, always bringing a positive attitude to your work. You thrive in a collaborative, team-oriented environment that values exceptional service just as much as technical expertise. Your personal values align with ours, and you're seeking a company with a strong reputation, meaningful work, and competitive benefits.

Think we're a good match? Apply by November 3rd!

Job Overview

• Hourly Rate: Minimum $29.10 per hour
• Schedule: Monday–Friday, daytime hours
• Location: Cassopolis, MI (with up to 25% travel to satellite locations)
• Employment Type: Full-time, 40+ hours per week
• Benefits: Comprehensive health coverage with minimal cost sharing, 401(k) with 9% employer contribution plus additional matching, generous PTO, and more

About MEC

In the 1930s, Midwest Energy & Communications (MEC) began to bring power and light to the rural space when the large utility providers wouldn't. Today's MEC embraces that same spirit, transforming the rural space by delivering first-in-class innovations and solutions where others won't. We bring comfort and convenience in the form of electric, propane and Internet solutions across our service territory in southwest and southeast Michigan. But there's a constant energy at MEC and it's much bigger than the services we provide. It's a buzz felt wherever our employees gather, whether in the office or in the field. Because we genuinely like each other. We help each other solve problems. We boost each other up. And at the end of the day, we gather for fun and share stories about our work and home lives. We've worked hard to build a culture we're proud of, a culture that values taking care of each other, collaborating on new ideas and standing up for our rural community. We're excited about the work we do and who we get to do that work with. We're MEC. With us, it's all about the energy.

Midwest Energy & Communications is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.