Help Desk Technician

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule.

Work Location:
Onsite – Work from Clinton, TN office location.

Clearance: 
Must be US citizen with the ability to obtain a Public Trust security clearance.

Primary Roles and Responsibilities: 

• Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues.
• Log all service requests and incidents in the ticketing system and ensure accurate, timely updates.
• Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams.
• Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude.
• Support standard operating procedures and contribute to the overall effectiveness of the service desk.

Required Knowledge and Experience:

• High school diploma or equivalent.
• 0–2 years of experience in a technical support or customer service environment.
• Basic understanding of computers, software, and network functionality.
• Strong interpersonal and communication skills, with an ability to explain solutions in plain language.

Preferred Education, Experience, & Skills:

• Prior help desk or call center experience.
• Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow.
• CompTIA A+ or equivalent certification.
• Strong multitasking and problem-solving skills in a fast-paced environment.