Help Desk Technician

Job Description:

AMA is seeking a Help Desk Technician to provide IT Support Services for The Stennis Space Center (SSC) Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery.

Salary: $36,396.70

JOB DESCRIPTION / FUNCTIONAL RESPONSIBILITIES:
 

• Triage requests from users via phone, email, Teams and other messaging tools and provide resolution or route to the appropriate support team.
• Perform customer engagement and/or outreach activities such as planning, developing, coordinating, and participating in events and activities which support customer engagement/outreach.
• Review IT service requests (SRs) for validity, correctness, and track orders until completion.
• Provide technical support to the SSC OCIO Customer Relationship Managers and Business Relationship Managers by assisting users in ordering of IT services, tracking orders through to completion and assist users in navigating the IT processes and tools.
• Provide training in response to customer requirements for general use of Common Use Software and Hardware.
• Provide IT Configuration Management for all systems designed, implemented and maintained by the contractor.
• Provide meeting scheduling and operational support for all the technology showcased in Stennis Space Center’s Collaboration Space as well as the Technology Infusion Lab.
• Support Center activities for Agency Software Management, Information Technology Asset Management, NASA’s Agency Commercial IT Request System, and Enterprise Software Procurement initiatives.

Remote, hybrid, and onsite positions the employee bears travel costs to nearest NASA Center for badging and issue of NASA IT equipment.

For Remote and Hybrid position the employee must have a reliable internet connection and be able to VPN into the NASA network to conduct work.

Analytical Mechanics Associates (AMA) is proud of our customer relationships, our diverse and dynamic work environment, and our employees' career satisfaction. AMA is a small business with a wide reach; headquartered in Hampton, VA, AMA has operations in Greenbelt, MD; Huntsville, AL; Dallas and Houston, TX; Denver, CO; Mountain View, CA; and Edwards Air Force Base, CA. With over 60 years of experience, AMA specializes in aerospace engineering, science, analytics, information technology, and visualization solutions. AMA combines the best of engineering, science, and mathematics capabilities with the latest in information technologies, visualization, and multimedia to build creative solutions. We offer competitive salaries and a substantial benefits package, including but not limited to paid personal and federally recognized holiday leave, salary deferrals into a 401(k)-matching plan with immediate vesting, tuition reimbursement, short/long term disability plans, and a variety of medical, dental, and vision insurance options.

AMA is committed to the professional growth of every employee, understanding that the successes of our employees drive our success. We provide a work environment that is engaging, collaborative, and supportive. To learn more about our company, please visit our website at www.ama-inc.com/careers and follow us on Facebook and LinkedIn.

AMA is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under federal, state, or local laws.