Help Desk Technician
SiloSmashers
1 year ago
Full-time
On-site
Arlington, Virginia, United States
Help Desk Technician
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description:
Provide first-line technical support for hardware, software, and network issues. Serve as the primary point of contact for CISA staff seeking IT assistance.
Key Responsibilities:
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Respond to help desk tickets
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Troubleshoot end-user issues
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Escalate complex problems to appropriate teams
Minimum Requirements:
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1+ years of IT support experience
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Associate's or Bachelor's degree in IT-related field
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Familiarity with Windows/Mac systems and basic networking
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U.S. citizenship and ability to obtain DHS Suitability clearance