Help Desk Technician

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.

We’ll Provide:

• Pay range of $28-$38 per hour

• Paid time off and paid sick time

• Support/mentorship and a small team work environment

• Opportunities for continued growth and learning

What You’ll Do:

• Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations

• Troubleshoot and resolve problems related to hardware, software, networks, and security

• Install, configure, and maintain various IT systems and applications

• Respond to tickets in accordance with SLA guidelines and document all support activities

• Assist with onsite and remote support for clients as needed

• Contribute to the development of knowledge base articles and technical documentation

• Participate in projects and new technology implementations

Skills You’ll Need:

• Valid license and reliable transportation to travel to client sites

• Minimum 2 years IT industry experience in SMB environments - MSP experience preferred

• Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration

• Familiarity with networking concepts, firewalls, and VLANs

• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

• Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)

• Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder

Nice to Have:

• Experience with virtualization technologies (VMware, Hyper-V)

• Experience with Microsoft Remote Desktop environments

• Experience with ticketing systems (e.g., Autotask)

• Knowledge of cybersecurity best practices

Next Steps:

Quick apply with your resume here

Or