Help Desk Technician

The Hill School Mission: The Hill School prepares young people from across the country and around the world for college, careers, and life. Within a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason; be fulfilled; serve the common good; and be prepared to lead as citizens of the world, uniquely guided by our motto, "Whatsoever Things Are True."

Position Summary

The Hill School seeks a full-time Help Desk Technician. The primary responsibilities of this professional will be to support the campus by supporting the efforts of the Help Desk as a technician. The ideal candidate will be comfortable answering any IT request that an employee and/or student has while demonstrating professionalism. This is an onsite position.

Responsibilities and Qualifications

Primary focus of the Help Desk Technician includes but are not limited to the following:  

• Monitor ITS help management system (ConnectWise Manage) and deal with assigned tickets in a timely manner.
• Troubleshoot IT problems for students and employees.
• Assist students and employees with hardware and software problems and questions. 
• Install and uninstall software as needed.
• Set up computers and peripheral devices in all offices as needed.
• Visit classrooms or meeting spaces on a regular basis to assist with problems related to displays, laptops, or other technology issues.
• Assist in keeping track of school tech inventory.
• Assist with training and support for software and hardware.
• Assist with various project needs across campus.
• Seek opportunities for professional development to ensure a culture of continuous improvement.
• Provide additional support to the Director of ITS and other ITS team members as requested.
• Other duties as assigned.

Ideally, a candidate should demonstrate professionalism and have a strong work ethic. Also, the Help Desk Technician should be patient and always have a positive attitude. Experience and demonstrated success working with diverse student communities is preferred but not required. A bachelor's degree or equivalent experience is required, preferably in a technology-related major. 

The ideal candidate should have the following qualifications:  

• Strong written and oral communication skills.
• Strong ability to problem-solve issues with technology. 
• Excellent computing capabilities related to any hardware or software utilized across campus (i.e. proficient with all aspects of the Schools hardware and software).
• Experience with both Windows and MacOS computers.

Attitude and Demeanor

• Publicly support the mission and vision of The Hill School in a positive and professional manner.
• Work as a dynamic team member in a professional collaborative environment.
• Energetic and organized enough to thrive in an extremely fast-paced environment while collaborating with a growing team to produce great work.
• Ability to wear many hats, learn new things every day, and have the ability to switch from a variety of roles with ease and excitement.
• Communicate effectively with warmth, sensitivity, humor, and understanding as they deal with administrative colleagues, teachers, students, alumni, parents, faculty, staff, and program associates.
• Possess a "service attitude" - willingness to be flexible to meet the needs of the department and school.

Position is contingent upon successful completion of certain background checks, including criminal history background checks, fingerprint-based background checks, reference checks, employment history checks, and educational background checks, upon hire and during the course of your employment, to the extent permitted by law and consistent with the School's policies regarding employment eligibility.