Help Desk Technician 1

At Clark Pacific, the IT Help Desk Technician I serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team, this role is responsible for supporting and maintaining end-user devices, troubleshooting hardware and software issues, and ensuring employees have the tools and technology needed to perform their work effectively. The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the company.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Exercise a high level of professionalism and confidentiality when working with staff, systems, and proprietary information.
• Serve as the primary point of contact for end users seeking IT support across the organization.
• Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.
• Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
• Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
• Support the deployment of new computers, hardware projects, and system upgrades.
• Install and maintain software applications and perform updates to software releases.
• Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.
• Coordinate with third-party vendors and IT service providers when additional support is required.
• Follow established procedures for employee onboarding and offboarding related to system access and equipment.
• Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.
• Other duties as assigned.

Qualifications

• Minimum of 2 years of IT Help Desk or technical support experience.
• Bachelor’s degree in Management Information Systems, Computer Science, or related field, or equivalent experience preferred.
• Experience supporting desktop and server operating systems.
• Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.

Skills and Abilities

• Exceptional written and verbal communication skills with the ability to support employees across all levels of the organization.
• Strong troubleshooting and problem-solving skills with a focus on preventing recurring issues.
• Ability to manage multiple support requests and prioritize tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to build collaborative relationships with employees, vendors, and technical teams.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in Microsoft Office applications including Excel and other productivity tools.
• Experience supporting construction or engineering applications such as Revit, Tekla, Viewpoint, or Bluebeam is strongly desired.

Core Values

• Determination: Meet challenges head on
• Innovation: Always look for better
• Well-Being: Seek the success, health, and happiness of all

Benefits

• Competitive compensation, paid weekly
• Health, Dental, and Vision Insurance, including Kaiser and VSP options
• Medical FSA
• Dependent Care FSA
• Employer-paid life insurance
• Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance
• 401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent

Benefits are subject to a waiting period.