Help Desk Technician

Help Desk Technician 📍 Location: Sterling, VA 🏢 Company: Vertical Mechanical Group (VMG) 🕒 Job Type: Full-Time

At Vertical Mechanical Group (VMG), we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join VMG, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.

🔧 Position Overview:

We are looking for a tech-savvy and customer-focused Help Desk Technician to join our IT team. In this role, you will be the first line of support for internal users across the company, assisting with hardware, software, network, and mobile device issues. The ideal candidate is resourceful, responsive, and has a passion for solving problems quickly and efficiently.

💼 Key Responsibilities:

• Respond to help desk tickets, phone calls, and emails in a timely manner
• Troubleshoot and resolve issues related to hardware, software, and mobile devices
• Set up and maintain computers, printers, tablets, phones, and other technology for employees
• Install, configure, and update software and operating systems
• Assist with user account management, including onboarding and offboarding
• Support network access, Wi-Fi connectivity, and basic infrastructure troubleshooting
• Maintain IT documentation and inventory
• Escalate complex issues to senior IT staff or vendors as needed

🎯 Qualifications:

• 1-3 years of experience in a help desk or technical support role
• Strong understanding of Windows OS, Microsoft 365, and common business software
• Familiarity with mobile device support (iOS/Android) and remote access tools
• Excellent communication and interpersonal skills
• Strong problem-solving and time management abilities
• Experience with ticketing systems and help desk best practices
• A+ or other IT certifications are a plus

💡 What We Offer:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A collaborative and supportive team environment

🧪 Please Note: Vertical Mechanical Group participates in a drug testing program. All candidates are required to submit to a drug test as a condition of employment.