Help Desk Analyst – IT Support

Key Responsibilities:

• Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.
  

• Administer and secure office infrastructure, networks, and collaboration tools.
  

• Support daily IT operations across multiple office locations, including global entities.
  

• Implement technology projects as directed by IT leadership to align with organizational goals.
  

• Provide technical training and support to staff on operating systems, tools, and security practices.
  

• Manage onboarding/offboarding, including account setup, passwords, and system access.
  

• Maintain inventory of IT assets, equipment, and licenses.
  

• Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.
  

• Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS.
  

• Monitor and deploy system updates, patches, and security enhancements.
  

• Ensure all systems and user activity remain compliant with organizational and regulatory requirements.
  

Qualifications:

• 2+ years of IT helpdesk or technical support experience.
  

• Strong knowledge of hardware, software, and network troubleshooting.
  

• DataClear Certification (or equivalent) required.
  

• Experience with Windows and macOS environments.
  

• Familiarity with cloud-based systems, ticketing platforms, and directory services.
  

• Excellent communication and customer service skills.
  

• Ability to work independently, prioritize tasks, and escalate issues as needed.
  

• Strong organizational skills with attention to detail.
  

Compensation & Benefits:

• Competitive salary based on experience.
  

• Comprehensive health, dental, and vision insurance.
  

• Retirement plan with company match.
  

• Professional development and growth opportunities.