Help Desk Analyst – IT Support

<\/p>

Key Responsibilities:<\/b>
<\/p>

• Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.
  <\/p><\/li>

• Administer and secure office infrastructure, networks, and collaboration tools.
  <\/p><\/li>

• Support daily IT operations across multiple office locations, including global entities.
  <\/p><\/li>

• Implement technology projects as directed by IT leadership to align with organizational goals.
  <\/p><\/li>

• Provide technical training and support to staff on operating systems, tools, and security practices.
  <\/p><\/li>

• Manage onboarding/offboarding, including account setup, passwords, and system access.
  <\/p><\/li>

• Maintain inventory of IT assets, equipment, and licenses.
  <\/p><\/li>

• Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.
  <\/p><\/li>

• Support and maintain ticketing systems, cloud -based directory services, and computer imaging for Windows/macOS.
  <\/p><\/li>

• Monitor and deploy system updates, patches, and security enhancements.
  <\/p><\/li>

• Ensure all systems and user activity remain compliant with organizational and regulatory requirements.
  <\/p><\/li><\/ul>

  Qualifications:<\/b>
  <\/p>

  • 2+ years of IT helpdesk or technical support experience.
    <\/p><\/li>

  • Strong knowledge of hardware, software, and network troubleshooting.
    <\/p><\/li>

  • DataClear Certification (or equivalent) required.
    <\/p><\/li>

  • Experience with Windows and macOS environments.
    <\/p><\/li>

  • Familiarity with cloud -based systems, ticketing platforms, and directory services.
    <\/p><\/li>

  • Excellent communication and customer service skills.
    <\/p><\/li>

  • Ability to work independently, prioritize tasks, and escalate issues as needed.
    <\/p><\/li>

  • Strong organizational skills with attention to detail.
    <\/p><\/li><\/ul>

    Compensation & Benefits:<\/b>
    <\/p>

    • Competitive salary based on experience.
      <\/p><\/li>

    • Comprehensive health, dental, and vision insurance.
      <\/p><\/li>

    • Retirement plan with company match.
      <\/p><\/li>

    • Professional development and growth opportunities.
      <\/p><\/li><\/ul>

      
      <\/div><\/span>