Field Installer and IT Support | Network Solutions

#LI-DNI

About the Role
We are seeking a versatile and highly adaptable IT Support Field Technician to support both field and internal technology operations. This role is responsible for the end-to-end planning, execution, and completion of enterprise branch installations, IMAC activities, refreshes, and infrastructure projects. 
This position will provide technical support in both remote and on-site environments, serve as a flexible resource to cover staffing gaps, support high-volume initiatives, and provide training and mentorship to team members. The ideal candidate thrives in dynamic environments, is comfortable with frequent travel, and demonstrates strong technical troubleshooting and customer service skills. 

Essential Functions and Primary Duties

• Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
• Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
• Provide remote technical support via phone, email, or messaging application for end users and field technicians.
• Install, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standards
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environments
• Analyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidents
• Comply with Asset Management protocols.  
• Manage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution details
• Use and reconcile company-issued purchasing or expense accounts in accordance with company policy.
• Train end users and client stakeholders on newly deployed technologies, hardware, and system functionality
• Ensure sites are fully operational and client-ready upon completion of work
• Travel regularly to support operations across the United States
• Assist with training, oversight, and mentoring of other technicians
• Legally operate a company-provided vehicle in compliance with company policies
   

Preferred Qualifications

• Experience supporting network infrastructure, VOIP systems, and end-user devices
• Previous experience in both field service and on-site/remote support roles
• Strong troubleshooting and problem-solving skills with ability to work independently
• Experience in a ticketing system (e.g., ServiceNow or similar)
• Ability to travel regularly and work in varying environments
• Strong communication and training/mentorship capabilities
• Reliable high-speed internet access
• Valid driver’s license and ability to travel between locations
• This role requires approximately 50-75% travel, including overnight stays, air travel, and long-distance driving, to client locations) 
• When not assigned to travel or field installation work, this position requires in-office work at least two days per week, with remaining time dedicated to remote technical support, documentation, ticket management, training, and project support as directed.
• Regularly bend, squat, crawl, kneel, climb, twist, and reach both overhead and ground-level areas
• Able to lift and move equipment weighing up to 100 pounds
• Tolerate prolonged periods of standing, walking, sitting, and driving
• Safely use job-related tools and equipment including step ladders and extension ladders

Minimum Qualifications

• Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
• Possess a valid driver’s license, allowing legal operation of a company vehicle
• At least 21 years of age to meet company vehicle insurance requirements