Factory IT Support Tech

this role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software. About the role – you will: • Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites – Springtown and Normandale • Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts) • Install and maintain IT Factory PCs according to the factory standards • Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities • Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching • Participate and contribute to the global projects towards enhancing and upgrading factory systems • Adhere to desktop software license management procedures • Be responsible for fault diagnosis & correction for the incidents reported • Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers • Record and track tickets towards prompt closures with customer feedback • Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels • Follow troubleshooting guides (OCAPs) to resolve common application issues • Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies • Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers • Implement and support any changes to the factory PCs, systems • Provide IT support to planned maintenance activities at the sites • Offer flexibility in covering shifts wherever needed • Be able to develop small scale scripting/automation where needed • Leverage GenAI in developing solutions • Client under floor cables in FABs to facilitate new tool deployments and movements when needed About you: • Great communicator • Innovation in problem solving on technical issues • Service oriented, ability to go beyond ensuring customer success • Excellent time management skills • Ability to engage with multiple customers simultaneously and professionally on complex technical issues • Proactive and self-learning Your experience includes: • PC setup, installation • Proficiency working on Windows/Linux OS • PC and Software/applications troubleshooting skills and support • Proven ability to work in a self-directed environment • Prior experience with the help desk/applications support • Work in 12 hour rotating shifts (DAY / NIGHT shifts) You might also have: • Coding skills • Project execution with IT skills involved • IT Support experience in the Factory / Manufacturing setup • Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. • Degree or course work or certifications in IT Location: Bloomington • Coding skills • Project execution with IT skills involved • IT Support experience in the Factory / Manufacturing setup • Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc. • Degree or course work or certifications in IT • Must have: • PC setup, installation • Proficiency working on Windows/Linux OS • PC and Software/applications troubleshooting skills and support • Proven ability to work in a self-directed environment • Prior experience with the help desk/applications suppor


Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund