eCW IT Support Specialist - Indianapolis

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

The IHC Corporate Office is now recruiting for an eCW IT Support Specialist (ITSS). This position reports to the Indianapolis Corporate Office, Monday - Friday. The eCW IT Support Specialist contributes to IHC’s mission and goals by providing support and system administration for various IT systems including but not limited to: eClinicalWorks (eCW), Dialpad, PrinterLogic, Healow, and Luma Health. The ITSS supports all levels of the organization.

IHC’s robust benefits and compensation package includes:

• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

eCW ITSS role responsibilities include:

eClinicalWorks: High Priority

• Educates managers and providers in the appropriate application of practice management and electronic medical records. 
• Troubleshoots end user issues within the application.
• Notifies eClinicalWorks of potential bugs in the system.
• Tests and deploys of new products and modules within eCW.

Data Administration and Reporting: 

• Generate daily, monthly and annual reports.
• Write Ad Hoc queries to provide data as requested by business leaders.
• Create dashboards and visualizations for easy data consumption.

Project Management: 

• Coordinates project execution with stakeholders and external vendors.
• Organizes and defines timelines for projects.
• Reports progress and issues to the CIO.

eCW ITSS required skills:

Logic and analysis

• Problem solve and evaluate, decide, and recommend evidenced-based courses of actions.
• Perform testing, reporting, and trend analysis using established programs and procedures.
• Demonstrates proficiency in basic mathematics.
• Perform Root Cause Analysis.

 Communication

• Demonstrate effective verbal and written communication skills.
• Cooperate with a multidisciplinary team.
• Read, understand, organize, and explain medical reporting.
• Demonstrates customer service values.

Data Base Administration and Information Management

• Understand and apply federal and state HIPPA and other privacy laws and regulations.
• Knowledgeable of relational databases, information processing, and data analytics
• Expert knowledge of troubleshooting electronic systems and software.
• Maintain required documents and electronic files.
• Demonstrates an understanding of common medical terminology.

Administration and Work Product 

• Demonstrate highly detailed, organized, and accurate work.
• Consistently meet deadlines; perform responsibilities efficiently and timely.
• Demonstrate knowledge of standard office practices and procedures.
• Participate in high performing work teams; maintain a team approach to problem solving.
• Prioritizes tasks and time and follow up; consistently and completely meet deadlines.
• Take initiative and work with minimal supervision.
• Able to juggle multiple requests and meet multiple deadlines.

Process Improvement

• Anticipate and alert others to problems with projects or processes.  
• Analyze workflow and implement process improvements where necessary.
• Document and follow standard work procedures.
• Design, initiate, and participate in process improvement projects.

Physical demands and work environment

• Work is considered non-strenuous and is primarily sedentary with some walking, standing, and carrying of light objects.
• Must be able to operate general office equipment, including computers, telephone, etc.
• The work environment is low risk with adequate lighting, ventilation, and heat where normal precautions must be observed.
• Some travel may be required to visit clinic sites.

Technology

• Proficient with the Microsoft Office Suite primarily Outlook, Excel, and Access.
• Proficient with data analytics tools such as Cognos and Power BI.

• A bachelor’s degree in information technology or related field is preferred or a minimum of 3 years of experience with electronic medical records (EMR) system admin/support.
• Significant familiarity with database reporting concepts and Microsoft Excel.
• Experience with eClinicalWorks is highly desired.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.