District Technology Support Lead (IT Support Specialist Level 3)

TITLE OF POSITION:

District Technology Support Lead (IT Support Specialist Level 3)

LOCATION:

Nauset Public Schools

DESCRIPTIVE STATEMENT

OF POSITION:

Reports To: Director of Technology and Innovation

Employment: 12-month position

The District Technology Support Lead is a 12-month, central office–based position responsible for coordinating and overseeing technology support operations across all Nauset schools. This role provides day-to-day leadership, scheduling, and workflow management for building-based IT Support Specialists, ensuring consistent and efficient technical support districtwide.

The District Technology Support Lead collaborates closely with the District Data Specialist to support rostering and user provisioning in platforms such as ASPEN and Clever. The role also includes monitoring device inventory, deployments, and lifecycle status to inform asset management and replacement planning. Additional responsibilities include providing escalated support, identifying recurring technical issues, and recommending process improvements that align with district priorities.

RESPONSIBILITIES:

Key Responsibilities

• Coordinate and assign daily support tasks and schedules for school-based IT Support Specialists.
• Monitor and manage support ticket workflows in Incident IQ to ensure timely resolution and balanced workload distribution.
• Serve as a liaison between the Director of Technology and building-based IT staff to ensure alignment with district goals and initiatives.
• Collaborate with the District Data Specialist to ensure rostering accuracy and data synchronization across systems.
• Oversee and support creating, provisioning, and managing user accounts across all platforms, specifically ASPEN, Clever, and Google Workspace.
• Provide technical oversight and assistance for system integrations and data accuracy, including class schedules, staff assignments, and student records.
• Support the deployment of devices, software, and updates across all schools to ensure consistent implementation and accountability.
• Identify recurring issues or inefficiencies and recommend improvements to optimize technical support workflows.
• Provide first- and second-tier technical support and assist with escalated issues across all schools.
• Monitor device inventory, deployments, and lifecycle status to support asset management and replacement planning.
• Facilitate onboarding, mentoring, and ongoing professional development for IT Support Specialists.
• Perform other duties as assigned by the Director of Technology and Innovation.

QUALIFICATIONS:

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field.
• Candidates with relevant certifications and school-based experience may be considered in lieu of a formal degree.
• Experience in IT support, preferably in a K–12 school environment.
• Demonstrated experience leading or coordinating IT support operations.
• Proficiency with help desk systems, user account management, and device deployment processes.
• Strong organizational, communication, and interpersonal skills.
• Ability to independently manage priorities while providing leadership to a support team.
• Valid driver’s license and the ability to travel between school sites as needed.
• Flexibility to adjust daily responsibilities based on district needs.

Preferred Qualifications

• Working knowledge of ASPEN (Student Information System) and Clever (rostering and SSO platform).
• Experience with Incident IQ, Google Admin Console, and mobile device management (MDM) tools.
• Familiarity with K–12 instructional technology platforms and ecosystems.
• Certifications such as Google IT Support Professional, or similar.

SALARY:

Per Individual Agreement

AVAILABILITY:

July 1, 2025