Desktop IT Support Technician
Revel StaffingA confidential organization is seeking an experienced Desktop Support Technician<\/b> to provide on -site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast -paced corporate environment.
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Key Responsibilities<\/b>
<\/h2>Provide on -site technical support for hardware, software, and network -related issues
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Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
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Install, configure, image, and deploy hardware and software
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Assist users with application, operating system, and connectivity issues
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Respond promptly to incidents and service requests via phone, email, or in -person
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Document all work, solutions, and updates in the ticketing system
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Collaborate with IT teams for escalations and project -based work
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Maintain accurate inventory of IT assets and ensure compliance with security protocols
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Provide user training and guidance on IT policies and best practices
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Required Qualifications<\/b>
<\/h2>High school diploma required; IT degree preferred
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1–3 years of technical support or IT helpdesk experience
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Active Security Clearance OR VantageClear Credential (required)
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Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
<\/span><\/p><\/li>Excellent communication, customer service, and problem -solving skills
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Ability to work independently in an onsite corporate environment
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Provide on -site technical support for hardware, software, and network -related issues
<\/p><\/li>
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
<\/p><\/li>
Install, configure, image, and deploy hardware and software
<\/p><\/li>
Assist users with application, operating system, and connectivity issues
<\/p><\/li>
Respond promptly to incidents and service requests via phone, email, or in -person
<\/p><\/li>
Document all work, solutions, and updates in the ticketing system
<\/p><\/li>
Collaborate with IT teams for escalations and project -based work
<\/p><\/li>
Maintain accurate inventory of IT assets and ensure compliance with security protocols
<\/p><\/li>
Provide user training and guidance on IT policies and best practices
<\/p><\/li><\/ul>
Required Qualifications<\/b>
<\/h2>High school diploma required; IT degree preferred
<\/p><\/li>
1–3 years of technical support or IT helpdesk experience
<\/p><\/li>
Active Security Clearance OR VantageClear Credential (required)
<\/p><\/li>
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
<\/span><\/p><\/li>Excellent communication, customer service, and problem -solving skills
<\/p><\/li>
Ability to work independently in an onsite corporate environment
<\/p><\/li><\/ul>
<\/div><\/span>
High school diploma required; IT degree preferred
<\/p><\/li>
1–3 years of technical support or IT helpdesk experience
<\/p><\/li>
Active Security Clearance OR VantageClear Credential (required)
<\/p><\/li>
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware Excellent communication, customer service, and problem -solving skills Ability to work independently in an onsite corporate environment
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