Deskside IT Support

On‑Site Deskside Support Technician (3‑Month Contract)

On-Site Location: Irvine, CA

Position Overview

We are seeking an experienced On‑Site Deskside Support Technician for a 3‑month short‑term contract to provide hands‑on technical support at a customer site. This role is 100% on‑site and supports end users with hardware, software, and basic network and telephony issues.

Key Responsibilities

• Provide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as needed
• Perform Install, Move, Add, and Change for both in‑house and remote users
• Respond promptly to service requests and incidents, ensuring timely resolution
• Configure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripherals
• Provide technical assistance during installation/conversion as requested for in-house and remote users
• Upgrade or install new equipment and be ready to operate according to schedule
• Create and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions provided
• Prioritize IT Service requests and escalate issues appropriately
• Work directly with hardware and software vendors to resolve complex issues with the user's computer system
• Maintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipment
• Terminate, decommission, or relocate IT assets as required
• Provide Tier 1 support for Network/LAN and telephony issues
• Deliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirements
• Support IT projects and business initiatives under the direction of IT management)

Qualifications & Requirements

• Strong ability to troubleshoot PC hardware, software, and basic network issues
• Proficiency with Microsoft technologies, including:
• Windows OS
• Active Directory (AD)
• Group Policy Objects (GPO)
• Microsoft Office Suite
• Experience supporting enterprise environments with 500+ users
• 2+ years of deskside or end‑user support experience preferred
• Strong communication and customer service skills, with the ability to explain technical issues clearly
• U.S. Citizen or Permanent Resident required
• On‑site support required; remote work is not available for this role

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, CA, is a leading provider of IT and AV solutions and services for small and mid-sized businesses, enterprises, government agencies, and educational institutions. Since 1985, GST has built a strong reputation through a broad portfolio of products, custom configurations, and exceptional customer service across industry-leading technology solutions.

For more information, please visit www.gstinc.com.