Computer Support Technician (5053)

The Westborough Public Schools seek a talented 

Computer Support Technician 

to join our caring educational technology staff 

Starting in August 2026 

The Westborough Public Schools seek professionals who are excited to join a high-performing district where academic excellence, equity and wellness are our core values. 

• We are an innovative, supportive, and high-performing district whose stellar staff provides high quality services for our diverse students and their families. 
• We educate approximately 4,000 students from Pre-K through age 22, from homes that speak almost 30 different languages. Our student population is approximately 54% Students of Color and 46% White students. 
• We support our passionate, dedicated, and highly skilled staff through ongoing collaboration to ensure their safety, health, sense of belonging, and professional growth. 

With a graduation rate of 97% and 90% of our students attending post-secondary schools, we are proud of our commitment to excellence in educating students to be informed and successful global citizens.    

Job Title:             Computer Support Technician

Reports To:         Director of Technology

Department:       Technology

Work Year:         261 days

FLSA Status:       Exempt, Full-year

Compensation:   Salary commensurate with experience ($60K-$70K/year) and District                                     benefits package

JOB GOAL: The Computer Support Technician employee is a highly motivated and self-directed technical support professional with superior problem-solving, communication, customer service, technical, organizational, and leadership skills working as part of the district team to assist and support teachers, students, staff, and administrators across multiple buildings in our highly mobile environment. 

Job Description: 

This is a demanding position in a complex and fast-moving team environment. The Computer Support Technician must be able to function autonomously and as part of a team as they plan their projects, manage their time, and organize and complete their tasks in a way that maximizes effectiveness and efficiency. This includes maintaining an ongoing action plan for their projects, quickly and effectively handling service requests, and maintaining a schedule that includes a physical presence that is aligned with the schools and staff being served. The Computer Support Technician must be able to shift priorities as situations and problems dictate and escalate problems when appropriate to expedite resolution. Balancing multiple requests and projects by setting and adjusting workload priorities on the fly, and consistently delivering results in a timely manner are key components of the job. The ideal candidate must be proactive in their partnership with their customers by identifying issues and anticipating needs so that they may head off potential problems and bring new and innovative solutions to their customers (staff and students).

Qualifications:

• Bachelor’s degree and/or relevant experience in related field
• CORI, SORI and Fingerprinting: All appointments are conditional based on a satisfactory CORI, SORI and SAFIS Background Check per 603 CMR 51.00.
• Demonstrated expertise in supporting users in person and remotely via telephone, chat, remote desktop, and email on their PC, Mac, Chromebook, and iPad.
• Demonstrated expertise in managing and troubleshooting desktop and laptop computer settings and configurations in person and remotely, including printing, directory, and network file sharing services.
• Demonstrated expertise in installing, configuring, using, troubleshooting, and supporting web and application based productivity tools including office suites, web browsers, email clients, shared calendars, and contact managers. 
• Demonstrated expertise in training large and small groups of users in using various technologies.
• Demonstrated expertise in communicating technical concepts and procedures both orally and in writing to a non-technical audience in a manner that is clear, accurate, and easy to understand.
• Demonstrated expertise in managing, using, and troubleshooting IT productivity systems such as ticketing, device management, inventory, user management, Active Directory, etc.

CENTRAL FUNCTIONS OF THE JOB (MAY INCLUDE BUT ARE NOT LIMITED TO):

• Work closely with teachers, instructional leaders, Library Teachers, departmental colleagues, and the technology support team, to ensure that school and classroom technology use and curriculum integration efforts are technically appropriate and fully supported.
• Support and coach teachers, students, staff and administrators in their use of technology.
• Work closely with staff and administrators to ensure smooth operation of administrative functions.
• Keep staff and student devices fully operational and up to date.
• Participate in district technology support team meetings.
• Participate in building infrastructure and curriculum technology projects.
• Perform troubleshooting and repair of users’ hardware and software problems and track issues using our ticketing system.
• Arrange for and follow up on warranty work or third party repairs
• Communicate technology updates and news to building staff.
• Update building technology inventories.
• Create and maintain user and system documentation 
• Assist with setting up and maintaining staff and student accounts. 
• Assist with the setup of technology equipment requested by staff for special presentations (e.g. staff meetings, class meetings, professional development presentations, and school committee meetings).
• Assist in the installation/maintenance of audio/video equipment.
• Other tasks as assigned by the Director or Superintendent. 

Physical requirements:

• Speaking, hearing, seeing

• Standing and walking for considerable periods of time

• Bending and lifting as much as 35lbs

• Pushing carts as much as 200lbs

• Working on a 10’ step ladder

• Transporting oneself to and from school buildings

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

SUPERVISORY RESPONSIBILITIES:

The Computer Support Technician does not have supervisory responsibilities for other staff members.

Applications:  Applications are considered complete when they include: cover letter, resume, transcripts, and at least two letters of recommendation. 

Salary, benefits, and responsibilities per contract between the Westborough School Committee and the Westborough Education Association.

The Westborough Public Schools do not discriminate on the basis of age, race, color, sex,

religion, national origin, gender identity, sexual orientation, disability, or any other class protected by law.

Date Updated:  6/24/2026