Program Manager - PAE Fires IT Support Services

PENDING CONTRACT AWARD

Mission Objectives - The PAE Fires OCIO requires centralized IT lifecycle management and support for approximately 3,500 users across PAE Headquarters, 3 Capability Program Executive (CPE) offices, and external partners spanning approximately 20 facilities. The Program Manager serves as the single point of accountability to the Government for all contract performance, quality, staffing, and deliverables.

Position Responsibility Summary:

• Build and sustain a high-performing, large IT team spanning multiple technical disciplines; personally own workforce stability by proactively identifying retention risks, developing career growth paths, and maintaining bench strength to prevent gaps in critical coverage areas
• Serve as the trusted advisor and primary point of contact to Government leadership; translate mission needs into actionable plans, anticipate emerging requirements, and shape priorities collaboratively with the COR and CIO
• Drive a culture of continuous process improvement across all teams; identify operational inefficiencies, implement corrective actions, and measure outcomes to demonstrate measurable value to the customer
• Provide strategic oversight of complex, interdependent workstreams, balancing competing priorities across cybersecurity, network operations, systems management, and software development without compromising quality or mission availability
• Make risk-informed resource allocation decisions in a Firm Fixed Price environment; manage cost, schedule, and performance trade-offs while maintaining profitability and service excellence
• Establish and maintain open, transparent communication channels with Government stakeholders; proactively surface issues, propose solutions, and ensure no surprises reach the Contracting Officer
• Lead contract transition (phase-in) to ensure zero disruption to ongoing operations; develop knowledge transfer plans and accelerate staff onboarding to achieve full operational capability within 30 days
• Mentor and develop Team Leads; foster cross-team collaboration so that network, systems, cybersecurity, development, and service desk functions operate as an integrated whole rather than siloed teams
• Manage subcontractor relationships and performance; hold partners to the same quality standards expected of the prime team
• Own all contract deliverables and quality outputs; establish internal review processes that ensure accuracy and timeliness without relying on Government feedback as the first line of quality control