General Summary of the Position

This role ensures the availability, integrity, and confidentiality of hybrid cloud/on-premises infrastructure, endpoints (Windows, macOS, iOS), networks, and applications. The technician will provide Tier 1 cybersecurity support, incident response, and contribute to the overall IT security posture.

Core Responsibilities of the Position

• Infrastructure and Network Operations

  • Maintain servers, virtualization platforms (VMware/Hyper-V), and perform system patching and updates.
  • Monitor network and system performance, troubleshoot connectivity issues, and maintain LAN/WAN/Wi-Fi infrastructure.
  • Configure and manage firewalls, VPNs, and network devices.
  • Support cloud resources (Azure/AWS/GCP) and backup/disaster recovery operations.
  • Receiving and responding to emails, electronic tickets (Incident, Service Request, Problem, Change, etc.), and calls from employees experiencing IT-related issues.
  • Providing first-level support for IT equipment, including Windows technologies, Dell laptops/desktops, mobile devices, account access, and applications.
  • Escalating complex issues to higher-level support teams as needed.
  • Maintaining a high level of customer service and communication with end-users.
  • Responding to infrastructure repair and maintenance requests in a timely manner, assisting Business Managers, School Principals, and Pastors as needed.
  • Ensuring the maintenance and smooth operation of our organization's technological infrastructure, including servers, desktop environments, network systems, and various applications across the Dallas Diocese footprint, including Parishes and Schools.

   

   

   

  Endpoint and Application Support

  • Deploy and configure Windows, macOS, and iOS devices; manage software via Intune/Configuration Manager.
  • Implement and monitor endpoint security settings, patch OS/applications, and support MDM.
  • Provide Tier 1 support for various business applications, MFA, and user permissions.
  • Maintain endpoint inventory and asset records.

   

  Security and Compliance

  • Operate security tools (SIEM, EDR/MDR, IDS/IPS, WAF).
  • Support compliance with NIST, SOC 2, PCI-DSS, HIPAA, and FERPA.
  • Conduct vulnerability scans, patching, and remediation.
  • Ensure secure device lifecycle management.

   

  Cross-functional Collaboration

  • Consult with MSPs/vendors; provide on-site support as needed.
  • Deliver excellent customer service and clear communication.

   

  Ministerial Responsibilities:

  • The IT support technician is responsible for securing, maintaining, and enhancing IT systems across 100+ parish and school locations.
  • Assist clergy, administrators, and school staff with technology needs.

Technical Skills and Qualifications

Required

• Strong knowledge of networking, endpoint management, and cybersecurity practices.
• Proficiency with Windows Server, Active Directory, Microsoft 365, Google Workspace, and virtualization.
• Basic database support (SQL, MySQL) and cloud administration.
• CompTIA Network+/Security+, CCNA, or equivalent experience preferred.
• Deep desire and ability to learn and add to current skillset in the rapidly changing world of AI and Machine learning opportunities across various technology stacks. (OS Optimization, SaaS Solutions, Forensic Log Analysis, Vulnerability Scans, Workflow Automation, etc.)

Preferred/Certifications:

• CompTIA Network+, Security+, or equivalent certifications
• Cisco CCNA or equivalent networking experience
• Microsoft Certified: Azure Fundamentals or Administrator Associate
• Familiarity with RMM/ITSM tools (e.g., Atera, ServiceNow, Autotask)
• Knowledge of cybersecurity frameworks: NIST 800-53, CIS Controls, or SOC 2

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience
• Minimum 2 years’ experience in IT infrastructure, systems administration, or desktop support roles
• Experience supporting multi-site organizations is a strong plus.

Special Considerations:

• Must be able to travel throughout the Dallas region to parishes and school sites.
• After-hours or weekend work required during scheduled maintenance windows or emergencies.
• Must support the values, mission, and teachings of the Catholic Church
• Valid driver’s license and reliable transportation required.

Physical Requirements Specific to the Job:

• Must be able to lift to 40 pounds when deploying or retrieving equipment.
• Ability to climb ladders to assess network cabling integrity, troubleshoot wireless access points, and/or camera surveillance equipment.

DO NOT REMOVE

This Position Description is not intended to represent an exhaustive list of duties and responsibilities of the position. The duties and responsibilities of the position may be changed at the sole discretion of the Diocese of Dallas Pastoral Center, which reserves the right to modify this Position Description without notice to the employee. This Position Description is not a contract and does not alter the employee’s at-will employment status.