IT Support Technician

IQGeo is a leading provider of geospatial software solutions that empower telecom and utility companies to design, build, and manage their networks more efficiently. Our innovative platform integrates field and office operations, improving collaboration, data accuracy, and operational efficiency.

IT Support Technician will have technical responsibility for first line support for the Global IT function with the objective of providing reliable and responsive IT systems and services to facilitate the productivity of IQGeo employees and to protect the security and integrity of IQGeo data.

Key Responsibilities

·         Internal Help Desk service for IQGeo employees using Jira (Triaging all tickets and escalating as necessary)

·         User PC configuration, deployment, and support including lifecycle management

·         Establish and administer user profiles, account creation, distribution lists, security policies, etc.

·         Provide training and IT orientation for new employees

·         Maintain system and network documentation (Knowledge base for employees and internal standard operating procedures)

·         Maintain Office 365 licenses

·         Evaluate and/or recommend purchases of computers, peripheral equipment, and software.

·         Work in conjunction with IT peers in other IQGeo entities to provide a seamless global IT infrastructure and responsive user services.

·         Ensure compliance with ISO27001 including patching and monitoring

·         Asset tracking (e.g., Reconciliation of IT hardware to finance fixed asset register)

Qualifications & Experience

·         Technical degree from accredited university or equivalent technical qualifications such as Comptia A+, Network+, MS-900, AZ-900, SC-900 or similar

·         Experience with Microsoft systems such as Windows 11, and Office 365.

·         Experience administering Microsoft 365 (Intune, Sharepoint, Teams, Exchange and Entra)

·         Experience with macOS, Android and iOS

·         Exposure to mobile device management (Intune)

·         Demonstrated experience in delivering technical services, interacting with end users, and hands-on Microsoft 365 administration experience

·         Ability to interact with users at all levels

·         Ability to work on multiple tasks at once

·         Ability to independently evaluate and prioritize tasks based on impact and severity

·         Ability to work with colleagues within the IT team to resolve IT issues

·         Excellent personnel and communication skills

·         Excellent troubleshooting and analysis skills

·         Flexible & adaptable

·         Time management, ability to work on your own initiative

·         Interest in continuous learning and maintaining technical knowledge

Why Join IQGeo?

• IQGeo is a very exciting place to be, with unprecedented levels of investment in all areas of the organization, joining IQGeo means joining the number one technology software provider for Telecoms and Utilities network operators.
• IQGeo is accelerating its extensive telecommunications and utilities expertise to support international growth, providing employees with opportunities to engage in diverse markets & cultures with significant career prospects.
• Significant investments are planned to broaden IQGeo's product range, fostering an environment of innovation where employees can contribute to cutting-edge geospatial solutions.
• Work in a high-growth, innovative company shaping the future of geospatial technology.
• Collaborate with a dynamic team of professionals passionate about solving real-world industry challenges.
• Competitive salary, benefits, and opportunities for professional development.

This position is based out of our downtown Denver office and the successful candidate will be expected to be working on-site a minimum of 4 days per week.