IT Support Tech I

 At Axia Women’s Health, recognized as a Great Place to Work for a 4^th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

The Level I IT Field Support Technician provides front-line technical support and field service to Axia Women’s Health care centers across their designated region.. This role is responsible for resolving routine technical issues involving desktop hardware, software, and network connectivity. The ideal candidate will be customer-focused, reliable, and eager to learn while providing excellent on-site service to clinical and administrative staff.

Essential Functions

• Provide first-level technical support for desktop hardware, software, and peripherals
• Respond to and resolve basic service requests and incidents from end users      
• Troubleshoot and repair routine network connectivity and cabling issues
• Install, configure, and maintain desktop operating systems and standard applications (Windows, Microsoft 365, etc.)
• Support printing, scanning, and troubleshoot hardware performance and functionality issues
• Document all work performed, including troubleshooting steps and resolutions, in the IT service management system
• Escalate unresolved or complex issues to the Level II team when appropriate
• Assist with the setup and deployment of new equipment for clinics and offices
• Travel regularly to care centers across Indiana and Kentucky to provide on-site support
• Perform other duties as assigned.

Skills

• Strong customer service orientation with clear communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to follow instructions, document steps, and work as part of a team
• Organized and detail-oriented; able to manage multiple tickets or requests
• Comfortable working in clinical environments and supporting non-technical users
• Technical experience with:
  • Microsoft Windows OS and Microsoft 365 Suite
  • Basic network connectivity and cabling knowledge
  • Printer and scanner setup and troubleshooting   
  • Familiarity with IT ticketing or service management tools

Education & Experience

• Education: Associate’s Degree in Information Technology or related field; equivalent technical training or experience may be considered
• 1–2 years of technical support or help desk experience preferred
• Exposure to healthcare IT or electronic health record systems (eClinicalWorks, Epic, Athenahealth, etc.)
• Familiarity with ITIL principles or IT service desk operations
• Certifications: CompTIA A+ or equivalent preferred

Pay or shift range: $ to $
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves.  We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  Applicants must be currently authorized to work in the United States on a full-time basis.