IT Support Specialist

We are seeking a dependable and technically skilled IT Support Specialist to provide end-user support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting technical issues, maintaining systems, and delivering high-quality support services in a fully remote environment. The ideal candidate has strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

• Provide first-level and second-level technical support via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain operating systems, applications, and user devices.
• Manage user accounts, permissions, and access controls in accordance with security policies.
• Monitor system performance and proactively identify potential issues.
• Escalate complex technical problems to appropriate teams when necessary.
• Document incidents, resolutions, and technical procedures in knowledge base systems.
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment.
• Support remote access tools, VPNs, and cloud-based systems.
• Ensure compliance with IT security standards and best practices.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2–5+ years of experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows, macOS, and common business applications.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management).
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication abilities.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Ability to work independently and collaboratively in a remote environment.

Core Competencies

• Technical Troubleshooting
• Customer Service & Communication
• Problem-Solving
• Attention to Detail
• Time Management & Prioritization
• Adaptability in Remote Work Environments

Benefits

• Flexible remote work environment
• Competitive hourly compensation
• Opportunities for certification and career advancement
• Supportive and collaborative team culture
• Access to modern tools and technologies