Helpdesk Technician

About Us 

GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation. 

GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.  

Position Overview 

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally. 

Come join our team! To learn more, visit: https://www.gsienv.com/careers/   

Key Responsibilities  

• Provide first-level technical support to users via in-person assistance, phone, email, or chat 

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity 

• Log, track, and document all help desk requests using the company’s ticketing system 

• Escalate unresolved issues to the appropriate internal teams or third-party vendors 

• Set up and configure hardware and software for new hires and assist with IT onboarding 

• Maintain and update IT asset inventory and software licensing records 

• Assist in maintaining user accounts, email, and access permissions 

• Support conference room technology, video conferencing tools, and AV equipment 

• Maintain technical documentation and user guides for common issues and solutions 

• Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects. 

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) 

• Proficiency with Windows OS, Microsoft 365, and common business applications 

• Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.) 

• Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users 

• Excellent customer service and communication skills 

• Ability to prioritize tasks and manage time effectively in a fast-paced environment 

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus) 

Work Schedule & Environment 

• On-site presence required 5 days a week in the Irvine office 

• Standard office environment with occasional lifting of equipment (up to 25 lbs) 

• May require occasional after-hours or weekend support during upgrades or outages 

• Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices 

*Exact salary will depend on level of education and relevant experience.