Help Desk Technician

Full-time role 

Job Description:

Answers incoming help requests from staff and residents. Logs/Updates all requests in helpdesk ticketing system. Provides Tier I support and training on applications, printers and systems. Performs PC installs and maintenance under the direction of supervisor. Serves as phone system technician.  

Requirements:

• Strong knowledge of MS Office applications including Word, Excel, Outlook, PowerPoint, Access and Project.
• Two years help-desk support and computing experience with a high degree of fluency in computer literacy practices and procedures.
  
• BA/BS degree in computer science or equivalent combination of work-related experience and education.
  
• Working knowledge of:
  • Microsoft operating systems and LAN and WAN technologies
  • WiFi technologies
  • Relevant software, hardware and equipment
• Ability to work a flexible schedule including on-call hours
• Ability to work independently or as part of a team
• Some local travel required