Field Service/Help Desk Technician - Las Vegas, NV

IT Heroes Wanted! 

Stimulus Technologies, a leading provider of technology solutions to businesses in several US states, is seeking IT heroes to join their team as Field Service/Help Desk Technicians in Las Vegas, NV. The position is primarily remote, with client on-site visits as needed. 

The company offers a range of services including IT Managed Services, Security, Cloud, VoIP, and Broadband Internet Access to customers in all major industries. The role includes assisting clients with their technology needs, troubleshooting issues, and achieving high levels of customer satisfaction.  Candidates should have experience with Windows and Mac desktops, customer software systems, networks, and cloud services. IT certifications and prior experience are a plus.

The company offers competitive pay, benefits, and training opportunities. 

Success Profile

• Help clients achieve their business success and find accomplishment in doing so
• Prioritize and complete all assigned customer requests
  
• Identify and solve Level 1 issues and escalate other requests to appropriate technicians
• Understand and follow workflows and procedures
• Achieve a high level of productive work time
• Achieve 100% customer satisfaction for work completed
• Continuously acquire and maintain necessary technical skills to achieve success in job functions
• Have a motivation to learn new systems and experience career growth
• Sense of urgency to make clients happy.

Necessary Skills

• Possess a professional phone demeanor and the ability to remain calm under pressure
• Experience with maintaining and troubleshooting Windows and Mac desktops
• Assist customers with software system maintenance
• Knowledge of customer networks, including switches, routers, and firewalls
• Ability to listen to customer problems, identify the core issues and provide solution
• Experience with customer-facing services
• Proficiency in workstation support and software support
• Familiarity with cloud services (Microsoft 365)
• Knowledge of VoIP and internet support
• Experience in providing peripheral support
• Strong communication skills and ability to explain technical issues to non-technical clients
• Ability to work independently on projects with clients
• Enjoy a casual and fun working environment

Education

Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop or Cloud Certifications and/or applicable experience is a plus.

Pay and Benefits

Stimulus Technologies offers competitive pay and benefits.  The pay scale for this position is $18-$21 hourly plus paid time off, employer paid health insurance, 401k match, and optional dental, vision and supplemental benefits. Stimulus also offers training and reimbursement for certifications and training in IT related fields.